https://tickets.nationalgallery.gr is the online ticket store for the National Gallery, National Glypthotheque and its Annexes, which is managed by the National Gallery Alexandros Soutsos Museum having its registered office in Athens Attika, 1 Michalakopoulou phone number +302144086201 / e-mail tickets@nationalgallery.gr (hereinafter referred to as the “Museum”).
WHY DO WE PROVIDE YOU WITH THIS TEXT
If you purchase e-tickets from our online store, a “contract” will be concluded between us.
This contract is called in legal language “distance contract”, since this contract is concluded between us without our simultaneously physical presence for the conclusion of the contract, but, rather, by exclusively using the internet as a means of communication.
If such contract is concluded between us, you undertake to pay us the price of each product, and we undertake to deliver it to you in the way you choose.
Thus, according to the current legislation, mainly “Consumer Protection” Law 2251/1994, which can be found here, the presidential decree 10/17.02.2017 (Government Gazette A’ 23 / 01.03.2017) “Code of Consumer Ethics”, which can be found here, but also the Ministerial Decision of the Minister of Economy and Development 31619/15.03.2017 (Government Gazette B’ 969/22.03.2017) “Code of Consumer Ethics for Electronic Commerce” and you can find it from this web site here, but also the presidential decree 31/30.04.2003 (Government Gazette A’ 116 /16.05.2003) for the adaptation of Greek law to the Directive 2000/31 on e-commerce, that you can find it from this web site here, we are obliged to provide you with enough information before concluding the contract.
Please read them carefully and for any queries, please do contact us.
Thus, with this statement we provide pre-contractual information to anyone who enters and uses this website (hereinafter the “User”).
Before proceeding with the online booking and ticket purchase process, make sure that you agree to the following terms and conditions, because any transaction with AOM through the Website is governed by them and your transaction implies your acceptance of theese:
The Museum reserves the right to unilaterally modify or renew the terms and conditions of transactions made through its website.
The Museum undertakes the obligation to inform the users for any modifications as well as for any change, through its website. It is clarified that the change of terms does not cover bookings/reservations that have already been registered and executed.
INFORMATION AND SERVICES PROVIDED
The Museum is committed to ensuring that the information listed on the Website is complete and valid.
The Museum provides through the website tickets for the entrance to the
National Gallery Alexandros Soutsos Museum
National Glypthotheque
Coumantaros Art Gallery, Sparta
National Gallery, Corfu Annex
National Gallery, Nafplion Annex
SECURITY
The Museum ensures the confidentiality of any electronic transaction made through the Website.
All information transmitted by the User to the Museum is confidential and the Museum has taken all necessary measures to use them only to the extent that this is deemed necessary for the provision of the services. The Website uses the latest security encryption and certification methods, so that the User is secure when browsing and implementing any transactions through the website.
The website is not involved in any of the payment methods and does not store the payment card details or any other financial information of the “user”. Transactions and card details, including credit or debit card numbers, are provided by the cardholder through secure banking networks, directly to the banks and the website is simply informed by the banking institutions for the successful or non-successful completion of the transaction.
The Museum issues and sends tax documents to the User electronically for the transactions carried out.
The Museum’s Personal Data Protection and Privacy Policy are directly accessible and available on the website.
The website https://tickets.nationalgallery.gr collects the following data: name, address, e-mail address and phone number. The Museum uses this information to contact the User regarding the confirmation and identification of the booking details and the final preparation of the contract by sending the unique booking number. The User has the following rights:
Right to revoke consent
Right to rectification
Right to restrict processing
Right of access
Right to data portability
Right to erasure
Right to object
Right to lodge a complaint
The User may exercise their right by contacting the Museum in writing by e-mail.
USER RESPONSIBILITY
The User agrees and undertakes to use the services, information, and data on the website, as provided by law and in accordance with the rules of good faith and transactional ethics. They must not use the website to send, publish or transmit in any way, any content that is illegal, infringing or harming the Museum or any third party or infringing the confidentiality or privacy of any information of any person or offending good morals or containing software viruses to cause damage to the website.
SERVICES PROVISION
After the payment has been completed and the booking has been registered, you will receive a confirmation email stating the unique booking code, the number of people, the date and time of entrance. From this point on, the relevant ticket purchase agreement is concluded.
In case of any problem in the completion of the transaction, a relevant e-mail will be sent to you.
PAYMENT METHODS
You can pay for tickets through the following payment methods:
Credit or debit card payment
if you are the beneficiary of a reduced or free ticket, you must present the necessary supporting documents.
GENERAL INFORMATION
a) The purchase of the ticket entitles the holder to enter the Museum, as indicated on the ticket, subject to the acceptance of the Operating Regulation of the premises, which the “User” must carefully consult and that is posted on website www.nationalgallery.gr.
b) The ticket is valid for the day and time indicated on it.
c) Entering the premises implies the unconditional acceptance of the Operating Regulations and instructions of the Museum staff. In case of non-compliance, the staff is entitled to prohibit/interrupt the stay of guests in the venue.
d) Upon completion of the transaction, no refund or changing tickets is possible. Also, tickets that have been lost, stolen or damaged are not covered.
e) If for reasons of force majeure, including the cases of suspension of operation of the Museum following a state order in the context of taking measures to limit the spread of COVID-19, a visit to the Museum cannot be made due to its non-operation, then the User will be refunded the price paid for the ticket. For this reason, please send an email to tickets@nationalgallery.gr stating booking number ………………, date of booking ………………. and date of visit ………. In the event that the reasons for force majeure are established, then the ticket price will be refunded in the same way as it was paid when booking. In case of entrance to the Museum, in any way and for any reason, by a person other than the one who has booked the ticket, the Museum has no obligation to ensure the entrance to the real beneficiary of the booking. The same applies in case for any reason the person who booked the ticket did not finally manage to visit the Museum.
For issues & information about your online booking and your e-ticket, you can contact the Museum as follows:
By calling us at +302144086201 (Mon-Fri 10.00-17.00)
By e-mail at tickets@nationalgallery.gr
SCHOOLS VISITS
Bookings of school visits are not possible via the e-ticket.
Bookings must be sent to the contact email below.
Every e-mail must include the following information:
- The School name
- The number of students (20-25)
- Date and hour for the visit
- Contact information: Name, E-mail and telephone number
Contact – Booking Ε-mail: edu.episkepseis@nationalgallery.gr
For more information please visti nationalgallery.gr
GROUP VISITS
Bookings for group visits are not possible via the e-ticket.
Booking must be sent to the contact email below.
Every e-mail must include the following information:
- The number of the participants (20-25)
- Date and hour for the visit
- Contact information: Name, E-mail and telephone number
Contact -Booking Ε-mail: edu.episkepseis@nationalgallery.gr
For more information please visti nationalgallery.gr
APPLICABLE LAW – DISPUTE RESOLUTION
Resolution of any disputes within the scope of present Terms of Use will be governed by the Greek Law and shall be subject to the exclusive jurisdiction of the competent courts of Athens.
According to Directive 2013/11/EC, which was incorporated in Greece by JMD 70330/2015, consumer disputes can now be resolved electronically through the Alternative Dispute Resolution (ADR) process of the European Union through the single platform for online dispute resolution.
